SHIPPING OPTIONS FOR LIVE ROCK AND LIVE SAND:
|50 Pounds and above-Free overnight shipping to your local airport. This includes most major airports. . Call for airport orders Less than 50 pounds-Free FEDEX ground shipping to your door. Ground shipping usually takes 1-3 days depending on your location. Any Questions-Email email@example.com or Call 210-439-6909Orders ship from San Antonio, TX 78240 San Antonio Airport SAT |
Within the state of Texas all orders are shipped for $10 FLAT RATE via Fedex Express. All shipments received within 24 hours.WEST OF MIDLAND TX, SHIPPING CAN EXCEED $10
When you receive Live Rock?
New Tank: cure rock for 3 days in a separate tank or tub before putting it your tank. Use a power head to keep the water moving. After 3 days take it out and rinse thoroughly to remove any extra loose debris.
Established Tank: cure for at least a week and clean rock thoroughly to make sure all die off has been removed. This is to assure the ammonia level doesn't spike in your tank.
Any questions email me at firstname.lastname@example.org
Thank you for doing business with South Seas Aquatics
IMPORTANT: 24 HOUR GUARANTEE ON ARRIVAL OF ALL ITEMS WITH OVERNIGHT SHIPPING. SECOND DAY AIR OR GROUND SHIPPING WE HAVE NO GUARANTEE ON LIVE STOCK. ALL FISH MUST GO OVERNIGHT SHIPPING. CORALS CAN GO 2ND DAY AIR BUT WITH NO GUARANTEE.
FIRST STEP: Contact by email or phone any South Seas Aquatics representative and explain the problem you had with are product.
SECOND STEP: Run these tests and make sure that they are within the following limits.
Ammonia - 0.0 ppm; Nitrites - 0.0 ppm; Nitrates 0.0 - 30 ppm; pH - 8.1 - 8.4; specific gravity - 1.021 - 1.025.
THIRD STEP: Please take a photo of the deceased species out of the bag with shipping label next to DOA fish INSTANTLY and email the information to email@example.com.
FINAL STEP: You would then get a credit for your specie but not the shipping. We cannot give refunds only credits. So please do the best you can to work with us.